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The Guardian - UK
The Guardian - UK
Business
Anna Tims

How can Vodafone charge me £1.50 a minute for an EU call?

Woman on mobile phone
Calls from the UK to Europe still incur international charges. Photograph: Alamy

My partner has been in Greece for some weeks. With the changes to the rules on roaming he has been calling me using his normal allowance, but I was shocked to see that my calls to him are charged at an eye-watering £1.50 a minute by Vodafone. What justification can there be for this? PM, London

It’s a common misconception that the new rules banning data roaming charges affect the price of all calls within the EU. In fact, the reduced charges only apply when you are using your UK phone while abroad. Calls and texts to the EU from the UK still incur international charges. Unfortunately, £1.50 is the rate Vodafone charges for calls to Greece from the UK, whereas other providers charge between 6p to £1. You might wish to change provider for a cheaper standard rate.

If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include an address and phone number.

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