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The Guardian - UK
The Guardian - UK
SAS

How can Key Performance Indicators help to improve public services?

Turning data into actionable information is not easy. This paper will help you answer questions such as;

With the spotlight on every government department to produce detailed plans in line with the spending cuts, there is a renewed focus on managing performance to ensure every organisation is delivering, to improve frontline services.

• What is a KPI?
• Why are KPIs important?
• How do you define KPIs?
• What are the differences between KPIs, policy objectives and targets?
• What is the difference between KPIs and operational performance indicators
• How do you set and measure effective and strategic KPIs?
• How do you establish a communication culture?
• Where are the most effective examples of effective KPIs in government?

To download this white paper please click here

Content provided by SAS.

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