Work ethics is a fortnightly feature in Guardian Work where a reader submits a workplace dilemma and asks for your help. A selection of the best answers will appear in Saturday's paper. (And if you have a dilemma you'd like to share, anonymously, with our readers, please email us.)
This week's question
I work in a large, open-plan office near a colleague with a very loud voice. I don't know her to talk to, although she seems very nice – it's just that her shrill voice drives me spare, especially when she's on the phone. No one else seems willing to deal with it – how can I get her to tone it down without being confrontational?
What are your thoughts?