A man was left feeling furious after claiming his hotel room turned out to be a ‘waterlogged cesspit’.
Tim Millea decided to book into the Adelphi hotel in Liverpool after spotting a room that looked ‘very attractive’ on the Britannia website.
But when he arrived at the hotel, he claims there was a mix up with his room and it had a ‘bad smell.’
The 54-year-old was visiting Liverpool from Huddersfield for The Beatles Convention on August 29 with his mum.
He said he wanted to surprise the 83-year-old with a grand twin room suite but was instead given a smaller four poster room, which had just one bed.
Tim complained to the reception staff and claims he was told the hotel was full.
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However, he alleges staff said they could arrange to have a second bed moved into the room instead.
Describing the experience as ‘dehumanising’, Tim said: "There was a bad smell as soon as I opened the door. It was hard to place, it wasn’t quite sewage and it wasn’t mould or musk.
"Both the bedroom and bathroom windows had been left wide open with curtains billowing.
"I soon discovered the cause when I took my shoes off - the whole carpet was absolutely sodden.
"Had the carpet not been so thin it would have squelched between my toes.
"I washed my feet and we both kept our shoes on from that point. The stench was awful.
"Commercial carpet cleaners leave a carpet touch-dry and smelling clean. The room in that state was unfit for use. But there were no other rooms available."
As promised, staff delivered a bed to Tim’s room but he said it was an ‘uncomfortable’ folding bed, the Liverpool Echo reports.
He added: “I found the folding bed unbearably uncomfortable with the wire mesh of the mattress digging into my skin at all contact points.
“I moved to sleep on the sofa. Being 6’4’, and the sofa being plastic leather, this was also very uncomfortable.
“I spent a few hours alternating between the two. I would have preferred to have slept on the floor except it was waterlogged.”
Tim said the images he took of the hotel "don’t do it justice" and he claims it was even worse in person.
He said: “The room doesn’t look anything like as bad as it smelt and felt underfoot.
“Tripadvisor is awash with photos of broken tiles and shabby woodwork, stripped taps, so I didn’t take any of those.
“I fully expected faded grandeur. I didn’t expect to sleep on a wire camp bed in a soggy, stinking room.”
Despite reading negative reviews on TripAdvisor about the hotel before booking, Tim said he was open minded and not worried because he’d booked the best suite.
Now he feels ‘shame’ for letting his mum go through such an experience.
He has left a TripAdvisor review urging others to not make the same mistake as him.
Tim added: “To think I put my mother, near the end of her life, through this, as my treat to her, fills me with shame and makes me feel utterly inadequate that I was not able to correct it while it was happening.
“I tried my best while trying not to let her know how absolutely furious I was.”
Britannia, the company that owns The Adelphi Hotel, has been approached for comment by the M.E.N.
