Low-cost airline easyJet has extended its ‘Protection Promise’, which was first introduced during the early stages of the pandemic.
The scheme helps customers navigate frequently-changing travel restrictions, with no change fees for flight changes up to two hours before departure. While many other airlines have already re-introduced charges, easyJet is continuing to maintain this flexibility.
There are no restrictions on dates or destination; customers with both new and existing bookings can transfer to any flights currently on sale up to the end of September 2022, and to any other destination on the airline’s network.
This means that if a lockdown travel ban or a hotel quarantine is imposed, customers will be able to receive a refund, or a voucher, or will be able to transfer their flight free of charge, even if their flight continues to operate.
The budget airline’s ‘travel restriction protection’ for flights will remain in place until the end of 2022.
Sophie Dekkers, easyJet chief commercial officer, said: “We know that flexibility continues to be crucial for our customers, so we’ve extended our Protection Promise to help customers book flights with confidence, safe in the knowledge they can make plans to travel without having to worry about incurring change fees or the expenses of mandatory restrictions, should their trip be impacted.
"And with more flights now available to destinations across our unrivalled European network, customers have more choice if they need to make changes to their trip.”
All easyJet holidays are also covered by the Protection Promise, offering a refund guarantee, freedom to change a booking, a reduced balance due date, a Best Price Guarantee, and deposit refunds.
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