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Daily Record
Daily Record
Lifestyle
Madeleine Bourne & Ketsuda Phoutinane

Holidaymakers forced to return duty-free shopping after flights cancelled

Many travellers across the country have faced cancelled flights sparking holiday misery.

But to add insult to injury, some have even been made to return duty-free purchases.

Lengthy queues and travel disruption have been the common enemy of holiday-starved Brits, but fliers may not even be aware of another potential setback.

Passengers who have made the gauntlet of check-in and security have been forced to give back their shopping in another stroke of bad luck, reports BristolLive.

"Returning duty-free is normal procedure for a cancelled flight," a spokesperson for Bristol Airport said.

"Customers can purchase duty-free (and receive the duty-free discounted prices) [but] this allowance is only eligible for customers who are departing from the UK."

Cancelled flights are bad news for duty-free shopping (Getty Images)

They continued: "When flights are cancelled, the customer is not leaving the UK, so it is a customs requirement that all duty-free purchases are returned, and a full refund provided. This is an HM Customs requirement."

One holidaymaker shared how the shocking rule caused passengers to burst out laughing.

Aaliyah Miller, who had a flight cancelled from Bristol Airport to Lisbon, said: "I was told 10 minutes before boarding that my flight was cancelled.

"As if that wasn't bad enough, being asked to return duty-free purchases was certainly salt in the wound.

"I think the entire room was in disbelief, and a chorus of laughter literally erupted when they made the duty-free announcement."

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