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Manchester Evening News
Manchester Evening News
National
Rebecca Day

'Help, I can't reach my toilet paper': The ridiculous 999 calls wasting valuable ambulance service resources

Broken kettles, head lice and stubbed toes.

They're minor inconveniences to most people.

But they have all been reported as 999 emergencies over the last year.

It means North West Ambulance Service (NWAS) call handlers and paramedics are having their time wasted when they should be dealing with serious incidents.

In Greater Manchester, 624,166 emergency calls were made to NWAS in a year.

More than one million emergency calls were made across the north west.

Broken kettles, head lice and stubbed toes (PA)

But more than a third of these were non emergency situations, like the examples outlined above.

North West Ambulance Service staff have now released a video compilation of the time wasting calls they have received.

The number of calls handled by 999 operators has increased year on year over the last decade.

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Ged Blezard, director of operations at NWAS, said: “Our emergency call handlers are the heart of the ambulance service and their advice and guidance over the phone can often be the difference between life and death.

Time wasting 999 calls

“We have created this video, which includes some of the most ridiculous calls made to our emergency number, to make people think about how these types of calls can affect the service, and the situations in which they should dial 999.

“We understand that people panic or need help for situations that are concerning to them, but reporting a broken kettle, or out of reach toilet paper, which are both real calls featured in the video, can stop us from saving the life of a person in a real emergency.

“Winter is always the busiest time of year for the ambulance service with 999 calls increasing as the weather turns colder and the party season gets underway. More than ever, we need the public to use common sense so we can help people who need us most.”

For help when it's not an emergency, call NHS 111.

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