Thomas Cook customers who rebooked their holidays after the travel giant went bust have been disappointed again.
Online travel agent Love Holidays initially accepted their bookings but then cancelled the last-minute trips blaming “unprecedented demand”.
And in some cases, it will take several days before customers are fully refunded.
Angry holidaymakers claim Love Holidays should not have advertised the trips on its site if it suspected they would not be available.
One said: “Love Holidays took £8,000 of my group’s money on Monday and then took over 24 hours to tell us that they hadn’t got our holiday after the Thomas Cook failure.”
Another told the firm on social media: “You’re quick enough to take full payment. If you can’t confirm bookings don’t put holidays out online.”
Community care worker Jayne Gray, 56, booked a one-week £730 trip with Thomas Cook to attend a family wedding in Turkey next month.
When the firm’s collapse was announced last Monday, she searched online and booked a Love Holidays package deal costing £847.
She said: “What annoyed me is that we got a confirmation saying the trip had been booked and a second email to say it was pending then a third one saying it had been cancelled.
“Why were Love Holidays taking our money knowing they couldn’t honour our bookings?”
Jayne, of Huddersfield, West Yorks, was able to rebook for £1,050 with Jet2 Holidays before getting her money back from Love Holidays on Friday.
She added: “Fortunately I had enough savings in the bank to rebook again. Lots of people don’t have that option.”
Love Holidays said the UK holiday market was struggling to cope in the wake of the Thomas Cook disaster.
A spokeswoman said: “These are unprecedented times.
“We do say in our terms and conditions that a booking request can take up to 72 hours to process.
“It’s hugely frustrating because we would like to fulfil every holiday request.”
