Health Secretary Humza Yousaf has pledged to visit Paisley's struggling hospital and meet with union leaders.
MSP Neil Bibby secured the commitment from the minister yesterday (Thursday) after he pressed for answers in Holyrood.
It comes after Labour's Neil wrote to Mr Yousaf early last month outlining the concerns of Unison reps at the Royal Alexandra Hospital.
But after receiving no reply to his concerns, he grilled the Scottish Government's health supremo and urged Mr Yousaf to meet with leaders.
The Express also spoke to the women, Unison stewards Barbara Steel and Margaret Duffy, in October and revealed their fears over a "chronic shortage of staff" at the hospital.
They also told how frontline workers are "burning out" and pleaded for GPs to see more patients to divert them away from the RAH's buckling A&E department.
The duo spoke out after a catalogue of issues at the Corsebar Road hospital, which recorded the worst A&E waiting times since records began in 2015, last month.
Paisley-based Neil told the Express: "The NHS Recovery Plan isn’t work for patients and it isn’t working for the frontline. I wrote to the Health Secretary to share with him the serious concerns RAH staff raised with me about staffing shortages and the immense pressures on local services.
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"I was disappointed not to have received a response after six weeks and so I put the concerns of staff to the Health Secretary directly in the Scottish Parliament and asked him to meet with these key workers. Humza Yousaf should come to Paisley and explain to the workforce himself why the Recovery Plan isn’t working."
The West of Scotland list MSP added: "Pressure is building on the NHS as we enter winter and it is crucial that the experiences of staff working flat-out at the RAH are heard at the highest level.
"Frontline staff see the human impact of delays and underinvestment every day. Their experiences should shape the government’s response to the crisis and the Health Secretary should ensure their wellbeing is safeguarded in the critical months ahead."
Staff have told how the situation at the RAH is "absolutely dire", despite them not yet facing growing winter pressures.
In the Holyrood chamber yesterday, Neil told Mr Yousaf: "When I met Unison representatives at the Royal Alexandra hospital in Paisley last month, they described in detail serious concerns about staffing and disruption to local services. They were concerned about not just the workforce but the people they care for. I shared those concerns with the Cabinet Secretary for Health and Social Care in writing on 8 October, but I have yet to receive a response."
And he urged: "Will the health secretary agree to meet those front-line workers, who can see the human impact of delayed screenings and appalling waits in accident and emergency, and explain to them why his recovery plan is not working?"
During the exchange, part of a discussion on the National Health Service Workforce, Mr Yousaf responded: "The Scottish Government continues to have regular and extensive engagement with trade unions. In relation to the £300 million winter package, I met trade union representatives on 5 October, the day on which the package was announced.
"More recently, I also met with them at a round table earlier this month. Our partnership model is designed so that decisions are informed by health and social care partners and are in the best interests of patients and staff. The trade unions and staff representative organisations are key players in the decision-making process."
Mr Bibby pressed him on visiting the RAH and meeting workers once more, prompting the Cabinet Secretary for Health, to make the pledge to visit the hospital and fire back: "I apologise to Neil Bibby if there has been a delay in responding to him. I met Unison just last week—forgive me; it might have been earlier this week. I am always more than happy to meet site representatives and staff. I look forward to visiting the RAH when it is appropriate to do so. I would be happy to do that, and to get a full response to Mr Bibby.
"In response to Mr Bibby’s question, I will, of course, be happy to visit the RAH when it is appropriate to do so."
Mr Yousaf also insisted feedback suggests the Scottish Government's phased £300 million NHS winter package can make a "substantial difference".
