Health bosses say 'no one will fall between the gap' after thousands of Nottingham patients were forced to change GP after Platform One closure.
More than 10,000 patients in the city are being told they have a new GP, after NEMS, which runs the Platform One practice in Station Street, announced it was pulling out.
The patient list is being split, with 3,000 patients being allocated a different, existing practice elsewhere in the city, while 7,800 will be moved to a new provider.
The Clinical Commissioning Group (CCG), which has been responsible for the process, had previously acknowledged it could have done more to engage with patients earlier on.
Joe Lunn, Associate Director of Primary Care, discussed the plans at a Nottingham City Council health scrutiny committee meeting on Thursday, April 15.
She said: "Every patient will be moved to the Parliament Street practice or one of the others. No one will fall between the gap."
The transfer will happen on July 1 this year.
Of the 3,007 patients who will be allocated to another practice - 40 patients could be considered to meet the definition of living with Severe Multiple Disadvantage (SMD).
This means they have at least two of the following - a mental health diagnosis, are known homeless, known offending or known substance misuse.
The largest cohort of patients are those with a mental health condition, past or present, with 950 of those patients being sent to 86 practices in total.
The CCG said the practices will be closer to patients homes.
Councillor Maria Joannou said: "I do have concerns about people who are homeless and also the sofa surfers. I can't see how you would keep on top of that."
Ajanta Biswas, vice chair at Healthwatch Nottingham and Nottinghamshire, added: "My concern is sofa surfers. It just feels as if there isn't a concrete pathway or plan. Those who move from area to area."
Councillor Phil Jackson said he was also worried about people who did not have a permanent address who might not know the change in service.
"I worry about people falling through the net," he added.
Health bosses said for those that do not have a registered address they will be registered with the Parliament Street practice and they will not be required to re-register.
The CCG said: "In conclusion, the CCG is committed to ensuring the safe and seamless transfer of the 3,007 patients that will move to a GP practice nearer to their home."
