A woman has gone viral after being charged for a full manicure at the nail salon. This is despite only having one hand.
In the video, Caitlyn Gianni (@caitlyngiannini) said it was her first time in the salon. She explained that they tried to charge her full price. The only problem is that Gianni only has one hand. As she relayed this to the salon worker, she said they looked “confused.”
What happened at the salon?
Gianni said she was already feeling “vulnerable” for asking in front of everyone.
“I’m starting to feel a little awkward,” she said. “And then another woman comes up to the checkout, and she says, ‘Is this your first time here?’ And I was like: ‘Yeah, I haven’t been here before.'”
The woman allegedly told her that Gianni can get a discount only if she makes this salon her regular salon.
“She basically was saying, if I make this my, like, regular spot, that she’ll give me the discount every time I come,” she added. “So sue me. I told her I would make it my regular spot so that I could get half off. I don’t know if I’ll be going back or not.”
“I’m honestly like, I can’t really hate the player because, like, she’s trying to get more customers, and I think ultimately she probably would have given me half off regardless,” she noted. “But I was kind of like, I honestly respect the hustle, but at the same time, I was like, that’s kind of just so weird to say, like, ‘You only have five fingers, but we’re only gonna give you half off if you promise you’ll come back.'”
She concluded that while she wasn’t “upset” by the incident, she was left baffled. Her clip amassed 3.2 million views.
@caitlyngiannini This was honestly crazy but I respect her trying to get loyal customers #limbdifference #manicure #littlearmsunite ♬ original sound – caitlyngiannini
Commenters took a different approach
In the comments, users were divided over whether Gianni should have asked for a refund.
“I totally get why you’d want a discount, but it’s worth remembering that a lot of salon costs don’t change just because there are fewer nails to do—things like cleaning, sanitization, prep, and even helping cover rent and bills,” one wrote. “Yes, it takes a bit less time and product, so a discount makes sense, but 50% is a lot to ask. And bringing it up after the service is already done puts the business in a really tough spot.”
Another added, “I 100% think you are in the right to ask. BUT you’re in the wrong to ask AFTER the service is completed. Prices are on the wall. Moving forward with service means you are chill with price. If you’re not, negotiate before.”
However, a third commenter called the salon’s behaviour “insanity,” noting that it’s “1/2 the nails, 1/2 the products, 1/2 the time….. 1/2 the price! there is zero other way to view it.”
While a fourth echoed, “Half price is fair and anyone expecting otherwise is absurd.”
Ultimately, the consensus seemed to be that while she was right to ask for a discount, it was wrong to ask after the service.
Should people with one hand get discounts on manicures?
This question was also discussed multiple times on various subreddits. For the most part, people agree that those with one hand should get a discount on manicures.
“Paying full price would be ridiculous, but I do think you should bring it up first possibly in booking,” one Redditor wrote. “Mentioning that you only have one hand so you will only need half of the appointment time.”
“I work in a nail salon and I would give a person with one hand a discount,” another agreed.
While a third shared, “I’m actually in school to be a nail tech, so I understand the labor involved with doing manicures. I think it’s absolutely fair to ask for a discount, and personally, if I had a client with only one hand, I would give you a 50% off discount with no hesitation. It’s half the prep time, half the labor, half the amount of product used. Making you pay full price would just be ridiculous.”
When all is said and done, this gives the phrase a “five-fingered discount” a whole new meaning. Gianni didn’t immediately respond to The Mary Sue’s request for comment via TikTok comment and email.
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