Guests have slammed a 'hellhole' hotel as the worst they've ever stayed in.
Paul Evans and his partner stayed at the Manchester Airport Inn when they returned from their holiday in Greece.
The couple from Hawick in Scotland were also with family - and they arrived at the hotel at 3am following their late flight back to Manchester Airport.
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The group were dismayed to discover their room at the Britannia-run establishment hadn't yet been prepared - and how there was only one member of staff who was busy dealing with two guests drinking beer in the reception.
He said: "I had booked the room two weeks ago. How can your room not be ready at 3am?
"I showed the man my receipt and he said the room wasn't ready. He said there were 50 rooms here that were not cleaned.
"It is a total disaster. It looked like a halfway house with some of the people in there."
Paul said he first become concerned when the group were asked to pay £148 in advance for the two double rooms, rather than at the end of their stay.
He claims the employee went away with some sheets and returned 15 minutes later - but Paul was far from impressed with the conditions and has warned other guests from staying there.
Paul added: "I don't want anyone to go there. It's a dump.
"The corridors to each room were full of dirty plates laid outside. In the room there was no soap and no toilet roll, and the sheets and quilts were just thrown in the bath."
He continued: "It was 4.30am in the morning. We just lay with our clothes and shoes on on top of the quilt until 6.30am.
"There was tooth paste in the sink and on the floor, and the carpet was filthy. There was no sanitiser in the room and the general condition was appalling.
The school bus driver told Mirror Online, his attempts to get a refund for the botched stay, have been frustrated by a customer service system he has found difficult to use and confusing.
He said: "As a frequent flyer I can honestly say that I have never, ever come across such service or conditions in any hotel I have ever stayed in before."
Britannia Hotels have been contacted for comment.
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