Our daughter got an unconditional place at a top university. She has been hinting about a pair of Gucci trainers, so after saving up we bought her the dream pair as a reward. As she was going to university by train, I sent two boxes of her stuff to her by Royal Mail through my business account. One box arrived but the other didn’t. We were told it had been held because it contained two tins of shoe cleaner, which are prohibited items. These would be destroyed and the box sent back minus the tins.
We then received a letter from Royal Mail informing us that the entire box and its contents would be destroyed. It contained all her personal effects worth almost £2,000 – including the Gucci trainers. Royal Mail just says “it is a breach of our terms and conditions”. I even offered to drive to any depot and collect it but I keep getting told “it’s been disposed of”. SO, Dundee, Scotland
Royal Mail says: “We are very sorry for the distress this has caused. Unfortunately, the customer used a business account. It is made very clear that parcels must not carry any prohibited or dangerous goods unless they are declared and labelled correctly. It is also clear that any parcels containing dangerous goods are liable to be destroyed.”
However, it found that you were given incorrect information about the fate of the parcel, and has arranged for a suitable goodwill payment.
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