What is the Guardian and Observer Digital Pack?
The Guardian & Observer Digital Pack gives you 7-day access to the Guardian & Observer daily edition for iPad, Android tablet and Kindle Fire as well as premium tier access to the iOS and Android live news apps. It is available as a subscription directly from us. Click here for more information.
Please note: The Guardian for e-readers is not part of our Digital Pack. This is available only through Amazon.
How much does it cost?
The Guardian & Observer Digital Pack costs £11.99 a month and gives you 7-day access to the Guardian & Observer daily edition for iPad, Android tablet and Kindle Fire as well as premium tier access to the iOS and Android live news apps. A 14-day free trial is available to new subscribers.
I live outside the UK. Can I subscribe to the Digital Pack?
Our Digital Pack subscription is available worldwide.
How does the free trial work?
New Digital Pack subscribers are entitled to a free trial period which starts when we confirm your subscriber ID, and ends on the day before we take your first payment (this date will be confirmed to you by email within 2-3 days of our receipt of your subscription order). The duration will be at least 14 days.
Please note that it is your responsibility to download the app and access your content using your subscriber ID as soon as you receive it. Your free trial period will end the day before we take your first payment whether or not you have accessed any content during that period.
If you have any problems accessing your content, please contact our customer services team:
If your subscription ID starts with 00:
Email: guardiandigital@quadrantsubs.com
Phone: +44 (0)330 333 6767. Lines open Monday to Friday, 9am-5pm BST/GMT.
If your subscription ID starts with A-S:
Email - digitalpack@theguardian.com
Phone: 0330 333 6767. Lines are open Monday-Friday 8.00am-5.30pm. Saturday & Sunday 8.30am-12.30pm. Calls cost no more than 01 or 02 numbers from landlines or mobiles.
How do I pay for my Digital Pack subscription?
If you take up one of the Guardian's subscription package options, your payment will be direct to Guardian News & Media Limited, usually monthly by direct debit or credit card (you will be given payment options when you subscribe).
What happens if I want to cancel my Digital Pack subscription?
If for any reason you wish to cancel your subscription, please call our customer services team on +44 (0)330 333 6765. Lines open Monday to Friday, 9am-5pm BST/GMT.
You can read our refunds and cancellation policy (including your legal right to cancel) here.
I have a Paper Only subscription. How do I subscribe to the Digital Pack?
You can save money by adding the Digital Pack to your subscription package. Depending on your package it will cost from as little as £1 extra per week to add 7-day access to the Guardian & Observer daily edition + premium tier access on Guardian iOS and Android apps. For more information please call customer services: +44 (0) 330 333 6767. Lines open Monday to Friday, 9am-5pm BST/GMT.
Can I access the apps on more than one device?
Yes, you can use your Subscriber ID on up to 10 devices.
Daily edition
What is the Guardian & Observer daily edition?
The Guardian & Observer daily edition is a version of the Guardian's Monday to Saturday newspaper and the Observer on Sunday, optimised for iPad, Android tablet and Kindle Fire devices.
What content does it have?
The app carries the content from that day's newspaper, including all of the editorial sections and supplements:
• Top stories, UK, international and financial news.
• Comment, editorials and obituaries.
• Reviews.
• Sport.
• G2.
• On iPad, one quick and one cryptic crossword each day including the Prize cryptic on Saturday and Speedy and Everyman puzzles on Sunday. On Android, one quick and one cryptic puzzle every weekday.
• Weekday supplements Media, Film & Music, Education and Society.
• On Saturday, Weekend magazine, the Guide, the Sport, Review, Travel, Family, Money and Work sections are all included along with the main newspaper.
• The Observer's news sections, Sport, New Review and Magazine all appear on Sunday, and the Food and Tech Monthly magazines appear each month
It does not contain TV listings or our sudoku and other puzzles.
How do I access the daily edition?
When you subscribe to the Digital Pack you will be given a unique subscriber ID. Once you have received your ID, download the app from the relevant app store: iTunes Newsstand or App Store (for iPad), Google Play (Android) and Amazon (for Kindle Fire).
For iPad, start the app, tap the cog in the top-right, tap 'subscriptions', Subscribe, "I am a subscriber", then enter your subscriber ID and postcode (make sure you use the same postcode as is set up on your subscription). For Android and Kindle Fire, enter your subscriber ID and postcode at the prompt.
Please note that in-app purchases need to be switched on for you to be able to subscribe. From your device's home screen go to Settings > General > Restrictions > Allowed content.
What time is the daily edition available each day?
The Guardian & Observer daily edition is available by 6am BST/GMT each day and is usually published around 3am BST/GMT.
How do I access issues of the daily edition that are older than 7 days?
The default setting allows access to a rolling seven days of editions. To change the number of issues you can access, go to Settings > Advanced settings > Forget issues older than and from there choose the option that best suits you.
How can I find related content in the same issue?
When there is related content it will be highlighted in the column to the right hand side of the article text. There are links to related stories within the issue and also further reading on our website.
How do I access crosswords?
Crosswords are available as a menu item, or by swiping through the sections of the app. Please note: you must be connected to the internet to retrieve crosswords, but once they are downloaded you can play offline.
Can I use the app when I'm abroad?
Yes, but we advise checking with your operator prior to using the app abroad as most monthly plans charge extra for data roaming while overseas. As this can often be expensive, either sync using Wi-Fi or contact your service provider for details of how to purchase cut-price roaming tariffs.
How do I change the font size?
It is possible to change the font size in the iPad Edition by pinching the screen. The current version of the Android and Kindle Fire Edition app do not have an option to change the font size.
Can I watch video?
Yes, as long as you are connected to the internet.
Some issues in the issue picker have an "Update?" button. What does this mean?
Issues are updated to pick up stories from later editions of that day's paper. The update button will re-download the latest version of that issue.
iPad-specific help
What devices do the apps work on?
The apps are available on iPad 2, iPad 3, iPad mini and iPad Air devices running iOS 6 and above.
What features does the daily edition have?
• Full compatibility with Apple's Newsstand service - background downloading of each issue.
• Copy and select text or look up words using Apple's inbuilt dictionary.
• Editions from the last month available in the archive.
• All article and picture content downloaded for reading offline.
• Stunning photojournalism and full screen cartoons.
• In-article image galleries and interactives.
• Video embedded in articles viewable when online.
• Share stories via Facebook, Twitter, Instapaper and email.
• Swipe to navigate between sections or stories.
• Related articles within the edition highlighted.
• Related online articles open in an in-app browser.
I subscribed via iTunes. Can I get a refund?
Sorry, we cannot refund money paid to Apple.
Today's issue of the daily edition won't download. What can I do?
From the issue picker (the screen where you choose which issue to read) press the refresh button in the blue bar at the top. If there is no response, check your internet connection by going to a web browser and browsing to two or three pages. If you are sure you have a connection, and you also have battery power, try closing down the app and then re-opening it.
If you still find yourself locked out of an issue, please power down your iPad and restart it by following these steps:
1. Press and hold the Sleep/Wake button (the button on top of your iPad) for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
2. Press and hold the Sleep/Wake button until the Apple logo appears.
You should then reopen the app and download the issue as normal.
If you continue to have problems, please contact customer services:
• Email: guardiandigital@quadrantsubs.com
• Phone: +44 (0) 330 333 6765. Lines open Monday to Friday 9am-5pm BST/GMT.
Android-specific help
What features does the daily edition for Android have?
• Editions from the last month available in the archive.
• All article and picture content downloaded for reading offline.
• Stunning photojournalism and full screen cartoons.
• In-article image galleries and interactives.
• Video embedded in articles viewable when online.
• Share stories via Facebook, Twitter, Instapaper and email.
• Swipe to navigate between sections or stories.
• Related articles within the edition highlighted.
• Related online articles.
Today's issue won't download - what can I do?
From the issue picker (the screen where you choose which issue to read) press the refresh button in the blue bar at the top. If there is no response, check your internet connection by going to a web browser and browsing to two or three pages. If you are sure you have a connection, and you also have battery power, close down the app and re-open.
Premium tier access on the Guardian news app
What does the premium tier on iOS and Android news apps include?
The premium tier in our iOS and Android news apps gives you an ad-freer reading experience, plus extra curated content and daily crosswords.
How do I access premium tier content on iOS and Android news apps?
To access your premium tier content as part of a Digital Pack subscription go to Menu > Settings > Subscription > I am a Guardian subscriber". You will need to input your subscriber ID and postcode. Or just tap on a crossword on the homepage.
Customer Service contact details
If your subscription ID starts with 00:
Email: guardianukdigital@quadrantsubs.com
Phone: 0330 333 6767. Lines are open
Monday-Friday 9am-5pm. Calls cost no more than 01 or 02 numbers
from landlines or mobiles.
Address:Guardian and Observer Subscriptions
Quadrant Subscription Services
Rockwood House
9-17 Perrymount Road
Haywards Heath
RH16 3DH
If your subscription ID starts with A-S:
Email - digitalpack@theguardian.com
Phone: 0330 333 6767. Lines are open Monday-Friday 8.00am-5.30pm. Saturday & Sunday 8.30am-12.30pm. Calls cost no more than 01 or 02 numbers from landlines or mobiles.
Address:
Guardian Subscriptions
The Quorum
Bond Street
Bristol
BS1 3AE
Correspondence address:
Guardian and Observer Subscriptions
Quadrant Subscription Services
Rockwood House, 9-17 Perrymount Road
Haywards Heath
RH16 3DH, UK
Feedback
If you have any suggestions on how we can improve our apps, email userhelp@theguardian.com. You can also follow @guardianmobile on Twitter to get news from the Guardian mobile team including details of updates.
Please note that queries will be answered by the Userhelp team during office hours, Sunday to Friday, 8am-6pm BST/GMT.
