The "totally bereft" parents of a student who took her own life after she was wrongly told she had failed her exams have expressed "disbelief" at the "complicated and confusing" way Cardiff University dealt with its students.
And they have now urged the university to improve the "poor" way it communicates with people in its care.
Second-year pharmacy student Mared Foulkes, 21, of Cae Uchaf Farm, Menai Bridge, Anglesey, received an automated email saying she would not be able to progress to the third-year of her course after failing her exams.
Read more: 'Devoted' Cardiff University student took her own life after being wrongly told she'd failed exam
However, her result was later updated by the university to a pass but she had already taken her own life.
Her parents, Glyngwyn and Iona Foulkes, issued a heartfelt and moving statement at the conclusion of an inquest into their daughter's death Caernarfon, reports North Wales Live.
The statement gave an insight into the depths of their grief and their hope that Cardiff University can learn from their daughter's tragic death to ensure no family has to endure what they have endured.
Mr and Mrs Foulkes said: "Today the inquest in the circumstances surrounding our precious daughter has concluded suicide in the context of a mistake with exam results.
"This is disappointing because something irretrievable has happened to our family.
"Since Mared's sudden death on the 8th of July 2020, we have lived through a harrowing time of grief and mourning.
"We never imagined we would outlive our much-loved daughter and firstborn and that her brother would become our only child.
"We understand that institutions vary in remote areas and Mared's inquest has shown that Cardiff University is no exception.
"The communication about Mared's exam results on the 8th of July 2020 was wanting and has added extra weight to our sadness.
"This, and the university's earlier correspondence with Mared took no account of the pandemic and made assumptions of recollections of barely understandable examination procedures.
"We are sad at the outcome that could and should have been so different.
"Now we're left with memories, photographs and memories of her kindness, her fine qualities, gestures and of all that she gave to our family, her brother and her friends.
"We cry easily and often, our tears are uncontrollable and exhausting when unprompted memories remind us that we are totally bereft.
"No parent should have to drive by their daughter's grave on their way to and from work.
"We are learning to live without Mared but the task is heartbreaking and we remain very poor students.
"We're not the first parents to express disbelief at the poor communications between universities and students and we're sorrowful that we won't be the last.
"Our hopes for Mared matched her own ambitions."
During the inquest, acting senior coroner Katie Sutherland issued a Prevention of Future Deaths report as a result of the "complicated and confusing" way the university communicated exam results.
The inquest in Caernarfon heard that one email stated that Ms Foulkes had failed with 39% when she had in fact passed the exam with 62%.
The 39% related to an exam she had failed on March 26 and not the re-sit exam she had taken, and passed, on April 24.
Mrs Sutherland concluded that Mared had intended death to be the outcome of her actions and delivered a suicide verdict.
In their statement, Mared's parents added: "We entrusted her wellbeing to the university and now we very much hope that Cardiff University will attend to the coroner's Prevention of Future Deaths report.
"This will focus on personal tutor care and student support and how exam results at Cardiff are currently released in a way the coroner described as complicated, confusing and capable of appearing misleading.
"This will we very much hope, prevent the deaths of other students and in the future make the communication between university students and their families a timely, inclusive, understandable, respectful and complimented with compassion.
"That would be a fitting way of honouring our beloved daughter Mared's memory."
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