A pub has apologised after a woman in a wheelchair was allegedly turned away with the words: "We don't do disableds."
Comedian Andy Smart was visiting the Greene King pub with his sister, Ros, who has multiple sclerosis and requires a wheelchair.
He said they were left outraged when staff at The Plough in Bloomsbury, central London, said they do not serve disabled people.
Mr Smart complained about the treatment in a tweet that has gone viral, and The Plough has since apologised, calling it a "misunderstanding" and "an inexcusable experience" for the customers.
Twitter users - including Trainspotting author Irvine Welsh - have now called for a boycott of Greene King pubs over the incident.
Mr Smart tweeted the owners of the pub, Greene King, writing: "This (Tuesday) afternoon, my sister Ros, who has MS, was turned away from the The Plough, a pub on Museum Street, London WC1.
"The phrase they used was 'We don't do disableds'. The manager then told her they don't serve disabled people. Please do not use this Pub!@greeneking"
The tweet has since gone viral with more than 600 people commenting and more than 4,000 retweets.
He wasn't satisfied with the pub's response on Facebook , in which it said it was "deeply concerned and worried for the thoughts shared about an inexcusable experience" for the customers.
A spokesperson for The Plough wrote: "We would like to share our deepest concerns and apologies for the parties involved.
"Refusing to serve anyone based on any disability is out of the question.
"I have discussed the incident with the team members involved thoroughly and believe there was a miss communication (sic) which we truly apologise for."
The spokesperson added: "From myself and the members of staff from the Plough we would like to humbly apologise for the discomfort and distress caused by the misunderstanding that occurred today (Tuesday)."
Mr Smart wrote back: "How is saying 'we don't do disableds" a miscommunication?"
He also posted a screen grab of the Facebook post on Twitter, writing: "So this is what the Pub have put up with my reply. It has made me even more angry."
He added on Wednesday: "Morning @greeneking I have just spoken to my sister and she is still waiting for an apology?"
Mr Smart later wrote that his sister was speaking to Greene King about the incident.
Trainspotting author Irvine Welsh was among those to retweet Mr Smart's initial Twitter post.
Mr Welsh wrote: "Boycott this pub and the b**s who own it. Sorry to hear that Ros was treated so badly by those ignorant people Andy."
Liz Dawes, a disabled right lawyer, wrote: "They said WHAT? Andy I'm a lawyer and run a disability rights related charity. If your sister doesn't get this dealt with to her satisfaction make sure she gets in touch."
Another Twitter user wrote: "This is dreadful - hope Greene King take suitable action and make proper amends to your sister after this humiliating experience. And I hope she went to a bloody lovely pub afterwards."
One added: "That's illegal."
And another commented: "Omg - I'm fecking raging. My hubby has MS and if someone said that to him I would cause it problems. Big time. Everyone with any decency should boycott from now on."
The MS Society responded: "We are shocked and saddened to hear that this happened to her. We can understand this will be upsetting. If she needs information and support on legal and equality rights our Helpline would welcome a call."
