A gran was left with a "terrible" haircut and a burnt neck after booking in for an appointment last year.
Dawn Frary, 61, headed to the Supercuts salon in Hull city centre for a Christmas trim in December 2020, but the "upset" grandma has been left with a permanent injury nine months later.
Dawn booked an appointment at the salon ahead of spending time with her family, reports Hull Live.
As she was sat in the chair, she said the hairdresser left her neck feeling "super sore".
She could not see the back of her neck and assumed it was just a tad sensitive from the hair clippers - but something seemed odd as the pain progressed on her journey home.
Dawn explained: "Afterwards it was really sore and I just thought it was a bit strange. Obviously I couldn't see the back of my head so I didn't know how bad it was.
"I was driving up to my daughter's house for Christmas and when I got there it was actually my granddaughter who brought it up. When I got there I could feel something hurting on the back of my neck.
"My granddaughter said 'nan they've burnt your neck, you have got scratches and blisters'. She said it wasn't very red at the time but it was blistering, very tight and shiny.
"I had to go to the doctors as I got an infection and I had to take antibiotics for weeks. It ruined my Christmas."
Dawn said she tried to call Supercuts on numerous occasions, as well as emailing the head office.
"I called numerous times and no one said anything and then I got through to a woman who said 'what do you want from us?', she kept repeating it," Dawn said.
"She offered money back and a free treatment for next time. They had a very 'we don't care attitude'. I didn't even get an apology. I said to her 'do you honestly think I am going to come back for a free treatment?'.
"I contacted Supercuts head office said they would look into it but never got back . I am so mad with them thinking it doesn’t matter when it does. I just think this is terrible that salons think they can get away with this behaviour."
The problem is still ongoing for the grandma-of-five.
Dawn said: "It is still sensitive today. You know how most people can put a towel around their neck? Well, I can't any more.
"Now when I visit other salons to get my hair cut there are certain shampoos and conditioners I cannot have in my hair as it hurts the back of my neck. There is a scar and it's not as easy to move as it used to be.
"Hopefully something can be done - I hope this doesn't happen to any other customers in the future."
A Supercuts spokeswoman said: "We are unable to comment on individual client complaints, but naturally our guest care team is always committed to resolving any client problems.
"We’re sorry if the response we provided to the client was unsatisfactory but we have liaised with the client over this matter and are unable to offer any further resolutions beyond those already offered."
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