A furious gran has blasted TUI after she paid £391 for a family day trip to a snow village in Lapland only to apparently find it half built.
Clare Gates, from Whitby, North Yorkshire, and her family were on holiday in the country and decided to visit a snow village near Yllas on Friday.
She saw the advertisement on TUI, which sold the package as a 'one-of-a-kind complex, made entirely from ice' with 'dinner in the ice bar' and 'igloo disco'.
The 48-year-old gran splashed a total of £391 - £71 each for four adults and £56 each for two children - to the north of Finland.
When she arrived however, she found much of the site still under construction and says she was told it does not officially open until this Thursday.
Clare then took it to social media to complain to the travel firm.
Pictures appear to show scaffolding, wiring and tools lying about inside the ice hotel.
In two pictures, a sculptor can be seen still working on the site next to a ladder and a wooden pallet.
She captioned: "Just been charged €468 for 4 adults and 2 children to visit the snow village in Finland which is not even finished!!
"Only opens on 12th - why are you selling this at this price? Disgusted and really, really angry."
Clare complained directly to TUI, who said they were: "Really sorry" to hear that Clare felt the experience had not met expectations.
They added: "Most excursions are contracted by third party suppliers and we act only in the capacity of agent."
Speaking today, Clare said: "On arrival we entered a small room where there was a video playing of previous displays which were spectacular.
"We then saw a fabulous sculpture of a face and two hands, together with the chapel. These were magnificent.
"But we then learnt that the village was only opening on 12th and these early visits were arranged with TUI.
"Tickets to the village were €18 and we paid €84 per adult and €66 for a child with TUI.
"I was livid. I am astounded that the reps hadn’t even been out to the village to see what they were selling. You can’t sell a half finished event for that price!"
A spokesperson for TUI told Mirror Online: "We are very sorry to hear of Ms Gates experience on her holiday and thank her for bringing this to our attention.
"We are currently investigating this further and we will be in contact with Ms Gates to discuss this matter."
Last week, TUI were forced to apologise after being accused of " ruining Christmas for hundreds of children ".
Furious parents paid over £2,000 for their kids to meet Santa but many were left in tears after claims the travel company overbooked the pricey trip to Rovaniemi, Finland.
