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The Guardian - UK
The Guardian - UK
Technology
Jack Schofield

Google offers full refunds on its DRM videos

"When your friends and well-intentioned acquaintances tell you that you've made a mistake, it's good to listen. So we'd like to say thank you to everyone who wrote to let us know that we had made a mistake in the case of Google Video's Download to Own/Rent Refund Policy," says Google's blog.

Google now says it will give everyone a refund for the videos they have bought from Google but will no longer be able to play (because of the Digital Rights Management). But: "You can still keep the Google Checkout credit that you've received already. Think of it as an additional 'we're sorry we goofed' credit," says Google.

That seems to me to be a very fair response.....

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