How do GNER customers feel now that National Express is taking over the east coast mainline? As someone from Durham who lives in London, I have been a GNER customer for years and despite the odd nightmare journey - I once spent three hours entombed on a train stuck outside Darlington - I have come to really like GNER. Alan Shearer is also a fan.
On the rare occasion I have had a first class ticket (by booking way in advance), I have been on cloud nine, sat in a big comfy chair, with the countryside rolling past and complimentary tea coming out of my ears. Whether it be standard or first class, the GNER experience has always trumped Virgin for me.
I am a little unsure about the new franchise, to be called National Express East Coast, which somehow does not have quite the same ring to it.
But might it be better than GNER? And will there be enough tea?
