GURUGRAM: In a bid to more efficiently resolve the complaints of the residents, the Gurugram Metropolitan Development Authority (GMDA) is planning to set up a “monitoring system” to resolve them in a time-bound manner.
The GMDA at present has a helpline number as well as a mobile application via which people can lodge complaints. Officials said that for every complaint lodged, a ticket is generated and sent to the concerned engineer who resolves the same and reverts with a reply, which in turn is sent to the complainant.
“If the complainant is satisfied then the matter is resolved, otherwise the ticket can be reopened,” said a senior GMDA official who did not want to be named.
According to officials, this matter was discussed most recently during the 9th authority meeting of the GMDA, held in early December. At the meeting, chief minister Manohar Lal Khattar, who is also the chairman of the GMDA, directed that a monitoring system be created for both the GMDA and the MCG for handling public complaints and grievances in a “time bound manner”. He had further directed that this system be made visible to the public.
The Chairman had also directed officials to link the helpline number where residents can lodge complaints with the Integrated Command and Control Centre (ICCC).
“The Chairman had directed that time limits be fixed for the disposal of each type of complaint, and responsibility of officials also be fixed for timely disposal of complaints,” said the official quoted above.
Officials said that, taking this matter further, Chief Executive Officer (CEO) Sudhir Rajpal will also be holding a meeting with senior officials of the GMDA later this week to look into pending complaints.
