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Global IT Outage Impacts Emergency Communication Services Across States

A Charter Communications company service van is pictured in Pasadena

On Friday morning, emergency communication services were disrupted in several states due to a global IT outage that affected airports, banks, and other businesses. While the outage caused issues in various locations, emergency response teams worked diligently to ensure minimal impact on public safety.

Arizona

In Phoenix, Arizona, the Phoenix Police Department's computerized 911 dispatch center was impacted by the outage. However, authorities assured the public that the 911 center remained operational. Citizens were advised to stay on the line if put on hold when calling 911, as the city's IT department was actively seeking solutions to mitigate the effects of the outage.

Alaska

Alaska State Troopers reported that many 911 and non-emergency call centers across the state were experiencing issues. The authorities were working to address the problems and restore full functionality to the affected services.

New Hampshire

In New Hampshire, some 911 services were temporarily down overnight but have since been restored, according to New Hampshire 911 officials. The state took swift action to rectify the situation and ensure that emergency services were fully operational.

New York City
Phoenix Police Department's 911 dispatch center in Arizona was impacted but remained operational.
Global IT outage affected emergency communication services in multiple states.
Alaska State Troopers addressed issues with 911 and non-emergency call centers.

Despite the widespread IT outage, New York City's critical infrastructure and emergency operations, including the 911 call system, remained unaffected. The city's Office of Technology and Innovation proactively worked to prevent potential disruptions by halting automatic updates on Windows-based devices.

Nationwide Impact

Concerns about nationwide 911 outages prompted inquiries to the Federal Communications Commission for further information on the situation. As emergency communication services play a vital role in public safety, efforts were underway to address the IT issues and prevent future disruptions.

As authorities continue to monitor the situation and work towards a resolution, the public is encouraged to remain vigilant and follow any guidance provided by local emergency services.

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