A girl died after her arm was sucked into a swimming pool's pump in front of horrified family and children during a holiday in Turkey.
Alisa Adamova, 12, was trapped underwater for 15 minutes as her dad and fellow tourists desperately tried to pull her free to prevent her from drowning.
Guests claim staff at the hotel in the popular Bodrum resort did "nothing to help” and failed to immediately turn off the powerful pump “because they couldn’t find the switch”.
Eventually the unresponsive Russian girl was yanked free with a piece of the pump - which supplied water to a pool slide - still attached to her arm.
Holidaymakers gave Alisa mouth-to-mouth resuscitation and called for an ambulance.
Her heart was finally restarted by paramedics but she died 11 days after the horrific incident.
Alisa's hand and arm were sucked into the pump after she came down the slide at four star Sunhill Hotel where "no lifeguard was on duty", according to tourists.
It took seven tourists, including the girl’s father Andris, to finally pull the girl free.
Polish tourist Tomasz Grushalski said: “We frantically called the hotel staff to switch off the pump, but none of the staff came to help.”
Alisa’s “right arm was stuck in the pipe, trapping her underwater”, he said.
He added: “It took ten minutes to switch the pump off and after that it was still impossible to get her out at first.”
The girl’s mother, Natalya Adamova, from St Petersburg, told Fontanka news agency: “Her dad dived and saw our child stuck underwater.
“He tried to pull her out but her hand was very strongly sucked into the pump pipe.
“He called for help. Other guests rushed to assist.
“But even after hotel workers turned off the pump, they could not free her hand.
“Then he and seven other guests broke the pipe and pulled Alisa out along with a piece of pipe on her arm.”
Russian doctors flew to Turkey to help local medics try to save the girl.
She died after showing some signs of improvement.
Thanking Turkish and Russian people for their support, her father said: “We know that life must go on but we will never be the same again."
Police are examining the incident and three senior staff at the hotel have been ordered not to leave the country.
A Russian diplomat urged the Turkish authorities to act.
“We hope that Turkish justice will establish the circle of persons guilty of this tragedy, and that they will bear punishment they deserve,” said a spokesman.
A father staying at the hotel said: "They must learn lessons from this terrible safety breach.
"This pump was a death trap."
Mr Grushalski claims "incompetent" staff “tried to blame the mother”.
He said: “This trip will forever remain in our memory due to a tragic event caused by the incompetence of the hotel management.
“My eight-year-old daughter, who witnessed the event, still cannot cope with it.”
TripAdvisor has suspended new reviews of the Sunhill Hotel after a surge in posts about the incident.
A note at the top of the page, where the hotel as a 3.5 rating out of five, read: " Due to a recent event that has attracted media attention and has caused an influx of review submissions that do not describe a first-hand experience, we have temporarily suspended publishing new reviews for this listing.
"If you’ve had a firsthand experience at this property, please check back soon - we’re looking forward to receiving your review!"
Mirror Online has contacted the hotel for comment.
