The terms and conditions set out below apply to gift digital subscriptions offered by Guardian News & Media Limited (“we”, “us”, “our”). Please read them carefully as they affect your rights and liabilities under the law and set out the terms under which we make gift digital subscriptions available to you. These terms will be subject to any rights you may have under consumer law to which we are bound and which cannot be waived by contract.
These terms and conditions are also subject to the Guardian terms of service, which apply to the use of our digital information network generally as it may be accessed on various internet-connected devices (such as smartphones and tablets).
By taking out a gift digital subscription you agree to comply with these terms and conditions as well as the Guardian Terms of Service referred to above. We recommend that you print a copy of these terms and conditions or save a copy in your computer for future reference.
We also recommend that, before you take out a gift digital subscription with us, you read our Frequently Asked Questions, which set out further information regarding the features of gift digital subscriptions and the steps you need to take to place an order for a gift digital subscription.
1. What is a Gift Digital Subscription?
As the recipient of a gift Digital Subscription you will receive:
Access to the Guardian Editions app for tablet and mobile. The Editions app includes the UK Daily edition, Australia Weekend and other special editions all in one app.
The UK Daily brings you the coverage you need for the day, giving you a considered alternative to the never-ending news feed. Beautifully designed and easy to navigate on mobile and tablet, the UK Daily brings you the stories that matter every morning.
The UK Daily is published daily - each edition available to read by 6am (GMT), 7 days a week
Australia Weekend brings you The Guardian’s perspective and analysis on the most important stories from throughout the week, to be enjoyed across the weekend
Australia Weekend is published weekly - each edition available to read by 6am (AEST), every Saturday
The Guardian Editions app features;
A new way to read - newspapers, reimagined for mobile and tablet
Easy to navigate - read it all, or swipe to the sections you care about
Read offline - download and read whenever it suits you
Multiple devices - beautifully designed for your mobile or tablet on iOS and Android
Ad-free - enjoy our journalism uninterrupted, without adverts
Premium access to the Live app for tablet and mobile, the features of which are:
Live - follow a live feed of breaking news and sport, as it happens;
Discover - explore stories you might have missed, tailored to you;
Enhanced offline reading - download the day’s news whenever it suits you;
Daily crossword - play the daily crossword wherever you are;
Ad-free - enjoy our journalism uninterrupted, without adverts*
*Advert-free reading on theguardian.com website and the Guardian Editions app and the Live app (together the apps), the features of which are:
Read The Guardian’s quality, independent journalism without interruptions;
Enjoy an ad-free experience across all of your devices when you’re signed in on your apps and theguardian.com.
Advert free reading on the apps and theguardian.com website can be accessed by signing into your Guardian account using the details email address associated with your digital subscription you signed up with. If you don’t have a password already, you’ll be asked to create one when you go to sign in.
Advert free reading on the Apps and theguardian.com website means that when you are signed in to your Guardian account, all advertising which usually appears on theguardian.com will be removed. This includes content from third party advertisers, adverts for The Guardian’s services, display advertising and ‘paid content/paid for by’ (including Outbrain) content. The advert free reading experience only applies to content which we host, so you may still see adverts on third party hosted content, such as videos. You will still see ‘Supported by’ content. The term ‘Supported by’ is used to describe editorially independent content that the Guardian has produced with funding from foundations around the world who support specific projects. Further information about content funding on the Guardian can be found here.
2. How can I purchase a digital subscription as a gift?
You can order a digital subscription for yourself or as a gift for someone else. If you are purchasing for yourself please see standard subscription terms and conditions here.
You can order a gift digital subscription for someone else directly from us online.
As part of the gift subscription process, you will need to register for a Guardian account and we will provide you with a subscriber ID.
You will receive your subscriber ID by email.
You will then be able to sign in to the Guardian using the account details associated with your gift subscription to view details of your purchase.
At point of purchase, you will be required to enter the name, email address, personalised message (optional) and the date you want the recipient to receive their gift subscription redemption code. You can set the date up to 3 months after the date of purchase.
Payment will be taken at the point of purchase confirmation.
The gift recipient will receive an email containing your name, personalised message (optional), redemption code and next steps on the date specified during sign up.
Note, emails will be sent at 8am UTC so the date the email is received may differ from the one specified depending on your region.
The gift recipient can redeem their gift at any point within 12 months from the date of purchase.
If the gift digital subscription is not redeemed within 12 months an automatic refund will not be issued.
Your order is an offer to buy from us which, if accepted by us as described below, will then constitute a binding contract. Nothing that we do or say will amount to any acceptance of that offer until we send you confirmation of your order by email.
We will not be responsible for any failure by you to receive such confirmation which results from your failure to supply us with correct contact details.
3. How can a recipient redeem their digital subscription?
Gift recipients will receive an email containing details of the gift giver, a redemption code and next steps on the date specified by the gift giver during purchase.
Gift recipients can redeem their gift at any point within 12 months from the original purchase date.
If the gift digital subscription is not redeemed within 12 months an automatic refund will not be issued to the purchaser.
Gift recipients will be required to create a Guardian account and download the relevant apps from the Apple and Google app store/s to access all features of the subscription.
Gift recipients can access the Editions app and the premium experience of the Live app up to 10 times across compatible devices.
Advert free reading on theguardian.com website can be accessed by the recipient signing into their Guardian account using the details associated with the gift digital subscription.
4. Subscription Period and Renewals
Once your order for a gift digital subscription has been accepted, payment will be taken in accordance with the provisions of section 8 (Cancellation and Refunds).
Gift subscriptions are fixed term and do not automatically renew. The option to renew is not provided, if the gift giver wishes to continue the gift subscription they will be required to purchase again.
5. Privacy
You can read our Privacy Policy, for details regarding how we use your personal information.
6. Payment
You agree to pay the subscription price for the gift digital subscription. You can get details of the price and the different options for payment intervals here (link TBC) or by contacting our customer services team using the contact details in section 9 (Customer Services).
You must provide us with complete and accurate payment information at the time you subscribe. Payment for your gift digital subscription can be made by direct debit, credit or debit card. Your payments will be taken at point of purchase.
7. Amending Subscriptions
We reserve the right to withdraw or change any digital subscription and/or price at any time. This includes adding or removing any third party platforms, apps and/or app stores from the digital subscription (such as Apple and Google). This will not affect any gift digital subscription that you have already paid for, unless the addition or removal relates to a third party platform, app and/or app store or for some reason we are withdrawing a gift digital subscription due to our inability to fulfil that gift digital subscription, in which case the provisions of section 8 (Cancellation and Refunds) will apply.
8. Cancellation and Refunds
(a) Legal right to cancel
Subject to the paragraphs below, you have the legal right to cancel your contract for a digital subscription within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the confirmation of the contract as described in section 2 (How can I purchase a digital subscription as a gift?).
You expressly agree that we may begin supply of the content as part of your digital subscription before the end of the 14 day cancellation period referred to in the previous paragraph. You also acknowledge that your legal right to cancel this contract as described in the previous paragraph will be lost when the gift recipient redeems their gift subscription, at that point, we will have begun the supply of the content to the recipient as part of the gift digital subscription.
To exercise your legal right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) using the contact details set out in section 10 (Customer Services). You may also use the model cancellation form, but it is not obligatory. You can also electronically fill in and submit the model cancellation form available here. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay. To meet the cancellation deadline referred to in this section 8, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract as described in this section 8, we will reimburse to you all payment received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of the reimbursement.
(b) Other rights to cancel
Other than where you exercise your legal right to cancel during the 14 day period referred to above, we will require at least 14 days’ notice of cancellation from you prior to your next payment date. Cancellation in this case can only be made by calling our customer service team (see details in section 10 (Customer Services)).
We may cancel your gift digital subscription immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions, including if we do not receive a payment when due from you. We will make all reasonable efforts to contact you, before your gift digital subscription is cancelled.
(c) Refunds
Other than in the circumstances described in sections 7(a) and (b), we are unable to refund payment unless: (a) we are unable to fulfil your gift digital subscription or we remove one or more third party platforms, apps and/or app stores from the gift digital subscription. If this is the case, you may cancel your gift digital subscription and obtain a pro rata refund for the gift subscription; or (b) there are exceptional circumstances, which we will assess on a case by case basis. If we then decide that exceptional circumstances apply we may, at our reasonable discretion, give you a pro rata refund.
If you have a query about obtaining a refund, please contact our customer services team using the contact details in section 10 (Customer Services).
9. Our Responsibility To You
We shall not be responsible for any failure by us to perform our obligations to you where this failure is caused by circumstances beyond our control. Furthermore, we shall not be responsible for any failure to deliver your gift digital subscription if this is due to the supply of incorrect contact details by you.
Please note that issues with your mobile network operator and/or data connection with your device may mean that you are unable to access content at any particular time – this is outside of our control and we shall not be responsible in these circumstances.
In all cases, our liability to you or the gift recipient in connection with your gift digital subscription will not exceed the total subscription fees charged for your current gift digital subscription period (being in all cases a maximum of twelve (12) months). We exclude all other liability to you or the gift recipient to the extent permitted by law. Our exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence or that of any of our employees or agents.
You may have statutory consumer rights that apply to your gift digital subscription which cannot be limited, excluded or modified. Nothing in these terms and conditions limits, excludes or modifies any such consumer rights.
10. Customer Services
If you or your gift recipient have a query or complaint about your gift digital subscription, please contact us using any of the contact details below:
Email: digital@theguardian.com
UK:
Phone: 0330 333 6767. Lines are open Monday to Friday 8am-8pm, weekends 8am-6pm. Calls cost no more than 01 or 02 numbers from landlines or mobiles.
Address: The Guardian, Unit 16, Coalfield Way, Ashby Park, Ashby-De-La-Zouch, LE65 1JT
Australia:
Tel: 1800 773 766 (from within Australia) or +61 2 8076 8599 (from outside Australia)
Lines are open 9am-5pm Monday - Friday (AEDT) excluding public holidays
Email: apac.help@theguardian.com
Address: Guardian Australia, Level 3, 19 Foster Street, Surry Hills, NSW 2010
11. Corporate Information
Our subscription services are provided by Guardian News & Media Limited (company registration number 00908396). Registered office: PO Box 68164, Kings Place, 90 York Way, London N1P 2AP.
12. General
We intend to rely on the written terms set out in these terms and conditions for the gift digital subscription that we provide to you and the gift recipient. We acknowledge that you may receive written and verbal information from our customer services team which shall also be incorporated into these terms and conditions.
We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of your gift digital subscription. Any changes will be notified to you so that you can choose whether or not to cancel your direct debit or credit or debit card payments, and whether to proceed with your next renewal. The changes will apply to your gift digital subscription from your next payment date after we notify you of such changes. If you do not wish to accept the new terms and conditions you should not continue to subscribe as this will indicate your agreement to be bound by the new terms and conditions.
If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.
These terms and conditions are governed by English law and the parties agree to submit to the non-exclusive jurisdiction of the English courts.
