Canada's CBC Marketplace programme has run a test on home computer repairs with hidden cameras and the results are scary. They damaged the RAM on a desktop PC and only three out of 10 companies managed to find the problem. They also took a laptop to several stores, with -- to put it politely -- variable results.
As is usual with "expose" programmes, the issues were somewhat sensationalised, and I didn't think the "fake" faults were well chosen (RAM rarely goes bad). But Marketplace gave the repairers enough rope to hang themselves, and some of them did.
This summer, The Sunday Times did a similar test in the UK. It appeared in print as System down: send in the geeks.
