A mother and her disabled son have been left without heating and hot water for over a week despite being on an ‘emergency list’ for support.
Lisa Uncles, from Enderby, lives with her 18-year-old son who has a form of muscular dystrophy - which is a group of diseases that cause progressive weakness and loss of muscle mass.
The pair have regular issues with the boiler and are forced to call her housing association East Midlands Housing for assistance once or twice a month, reports LeicesterLive.
The downstairs of their home has been fully adapted to suit the young man's needs, but the family is currently suffering as they have not been able to have a shower or turn on the heating since Tuesday, December 14.
Ms Uncles said: "We have had problems with our boiler for years and it seems the root of the problem just isn't being solved."
She said her boiler fails to work properly about once or twice a month, meaning she is constantly calling her housing association, East Midlands Housing, (EMH), for assistance.
She said: "Last time, it took them five days to come out and they seem to do a different job each time, but it still fails the following month.
"I think it's disgusting that a young lad, my son, has had to go without a shower for over a week."
Lisa, who has asked LeicestershireLive to not name her son, claims she contacted EMH on Tuesday December 14 to report the broken boiler and that she was told that somebody would be out to service it the following day.
She added: "I waited all day until well into the late evening and nobody came. I contacted EMH again and they told me they were very busy but that we were an emergency and on a priority list.
"They said somebody would then call out on Thursday, again nobody showed up. This continued throughout the entire week. I rang them everyday and nobody showed up. It's appalling.
"It's not like I can do anything myself because the boiler is located in the attic. I can't risk an injury if I go up there because I have to take care of my son."
LeicestershireLive contacted East Midlands Housing which has apologised for the delay and said the cause of the delay was the illness of an engineer who had been listed to visit her.
"It's not like I can do anything myself because the boiler is located in the attic. I can't risk an injury if I go up there because I have to take care of my son."
LeicestershireLive contacted East Midlands Housing which has apologised for the delay and said the cause of the delay was the illness of an engineer who had been listed to visit her.Executive Director of Housing, Christine Ashton said: "We are really sorry and concerned about the impact of this on Ms Uncles and her son.
"Our operatives will be visiting her as a matter of urgency this evening to review the situation and offer temporary measures for heating, as well as any further support.
"Our annual service in July found everything working satisfactorily, however since then repairs have been reported which we have attended to, ensuring that each time the boiler was left working.
"Unfortunately, following the most recent repair reported, the engineer assigned to visit became ill and we wholeheartedly apologise to Ms Uncles for not being able to complete the repair as expected.
"We will continue to work with Ms Uncles and offer her every support while we get this resolved."
