A furious Uber passenger claims she was taken the long route home and charged a hefty £529.77 - days before Christmas.
Ashleigh Cooper says her Uber driver travelled along the M25 from London to Kent, an 89-mile journey, rather than the 40-mile route that it should have been to Gillingham.
While the company has accepted fault, it is refusing to give a cash refund and has instead only offered credit, Kent Live reports.
Ashleigh booked the Uber after celebrating a Christmas party at around 2am.
She says the company quoted her around £200 for the journey but Ashleigh - who was travelling alone - realised she was travelling for longer than anticipated.
At some point during the trip she fell asleep and woke up to find herself alone in the car parked in a petrol station.
She said: "Even though they've accepted fault they will only offer credit for future rides and have refused to refund any money. They've also only offered half the fare as Uber credit.
"This 'compensation' is beyond insulting as I will never use their services again and I'm still hundreds of pounds worse off a week before Christmas."
As Ashleigh paid with a debit card the cash automatically left her account and Uber has now offered her £275 in credit to spend on future trips.
She added: "I am seriously concerned about Uber's duty of care, especially for solo female riders. You put your trust in Uber to get you home safely, not drive you half way round the South East to make more money out of you."
At the time, a spokesman said: "Safety is our absolute top priority. While we recognise Uber has made improvements, it is unacceptable that Uber has allowed passengers to get into minicabs with drivers who are potentially unlicensed and uninsured.
"It is clearly concerning that these issues arose, but it is also concerning that we cannot be confident that similar issues won't happen again in future."
Fearing Uber has now closed her case, Ashleigh has contacted Transport for London in the hope of resolution but hasn't had any contact for four days.
The accounts manager has also shared her story publicly on Twitter and Facebook .
A hire car company commented on her post on Twitter, warning her that Uber could not refund the cash without the consent of the driver after changing it's terms and conditions to avoid employing drivers and paying taxes.
Another person, writing under the name George, said he had also had a bad experience with Uber and was given measly credit as compensation.
He wrote: "I had a Uber trip cancelled because the drver got his car stuck in a foot of mud and expected me to push him out I had to pay £40 for another cab firm to get us home after midnight just 6 miles and got £6 in Uber credits."
Meanwhile, Donald Backing advised Ashleigh to source a refund from her card company by telling them the payment was not authorised.
Transport for London stripped Uber of its license at the end of November after a series of breaches that put passenger safety at risk.
It deemed the company 'not fit and proper at this time' following a pattern of failures.
Uber has been contacted for comment.
