A hotel once renowned for being ‘Europe’s largest’ has been branded ‘hell’ by guests who found used towels and bags of rubbish littering their rooms.
The Grand Hotel in Scarborough has been described as a "total rip off", with the 19th century brick building likened to a "total dump".
A family visiting the Britannia hotel - which was built in 1867 - told how they waited 50 minutes to book in for a room that they claim had failed to be cleaned from its previous occupants.
In despair, the family alleged that their room's handle had been broken off, which they said meant they could not secure their door at night, according to Yorkshire Live.
They added towels used by previous occupants were hung all over the room as well as a half use carton of milk along with used coffee cups.
They took to TripAdvisor to tell of their nightmare trip.
They said: "When we reached the room the door was open which we then realised was due to the handle being broken off - so you would not be able to actually secure the door if you stayed over night.
"When we went into the room there were towels all over the room from the previous occupants, used coffee cups, half used carton of milk, bag of rubbish and unmade beds."
The family went on to claim that when they did call down to reception, they were allegedly old the room had been made up, with the staff described as "rude, defensive and seeming like they could not care less".
They continued: "Housekeeping have not cleaned in this hotel for a long time, dirty carpets, stairways, mattresses lying out in the hall.
"Reception at least had the decency to refund the money, but not a word of apology."
The customer called the £230-a-night stay "a total rip off" and advised future hotel guests to avoid at all costs.
When a Yorkshire Live reporter visited, he discovered the price for a single room had been ramped up to £266.50
Once an iconic building that first opened as the world's largest hotel and brick structure in Europe in 1867, it's now been reported as a haven for nesting seagulls and as having a disgusting smell of sewage surrounding the grounds.
'Carnage' was reported after customers were left queuing for hours after booking for the Stereophonics show at Scarborough Open Air Theatre that took place on July 28.
Guests were left sleeping in reception as staff struggled to check all guests in, with some customers describing it as 'a car crash' and another stating that: "keeping us waiting for hours on end is abuse of customers".
However, not everyone has hated their stay.
It had received a four star review, with one saying: "The rooms were very basic however, they were clean and tidy...
"We really enjoyed the food and the dining room staff were lovely and friendly...
"I for one and my family will be returning after the summer, and can't thank all the staff enough for all they do and have to put up with..."
Britannia Hotel has been approached for comment.
