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The Guardian - UK
The Guardian - UK
Technology
Jack Schofield

Full-page adverts a problem in Windows

I'm using IE7 with Windows XP Pro SP3, and apart from it being very slow, I am getting random full page ads. I've tried various spyware/malware programs without success.
Richard Lyon

You are probably correct in thinking your PC has some sort of virus, possibly an adware trojan, and it may be one that you have installed with other software or via some sort of "social engineering" scam – you thought you were installing something else, usually a video codec. Sometimes it's hard to know where legitimate software stops and malware begins.

Download the latest versions of Avast! antivirus and SuperAntiSpyware, disable your ­current products, and install both. When you have all the latest updates, disconnect your PC from the net, set Avast! to scan on boot, and restart your PC. This should catch the malware before it loads.

After Avast! has had a go, run SuperAntiSpyware, then repeat the process. If all that hasn't solved the problem, download and run Malwarebytes. It's very unlikely that you have managed to pick up something that is unknown to all of these. However, another reader – Laurence Raven – has just reported the same ­problem, so it's not impossible.

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