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Wales Online
Wales Online
National
Laura Clements

Flybe flights scrapped at Cardiff Airport as staff leave ahead of base closure

Last-minute cancellations to flights at Cardiff Airport have led to passenger frustration and claims "chronic" staff shortages are affecting the service.

Since Wednesday, June 26, a total of 11 Flybe flights between Cardiff , Edinburgh, Glasgow and Dublin have been scrapped without warning.

While Flybe has blamed "operational issues", there are fears the cancellations are the result of staff leaving months before the closure of Flybe's base at Cardiff Airport in October later this year.

Flybe are due to close its jet base at Cardiff at the end of the 2019 summer season (Western Mail)
Around 60 people working directly for Flybe will have to find new jobs in October 2019 (South Wales Echo)

Andrew RT Davies, South Wales Central AM, blasted the airline for deteriorating standards after he was told Cardiff-based pilots and cabin crews were handing in their notices and leaving the airline short of staff to run some services.

Mr Davies said: "The ever increasing number of cancellations and delays to Flybe services is becoming a big concern and passengers are rightly frustrated that their journeys are being hit at the last minute.

"The airline has received substantial financial support from the Welsh Labour government and its taxpayer funded airport, but since Flybe announced it would be leaving airport in October the service has dramatically deteriorated, and passengers are now being let down at a rate of knots.

"We need an urgent statement from the Minister and airport to outline what is causing these cancellations and what action is being taken to help passengers, protect the airport’s reputation and recoup taxpayers’ money."

Around 60 people, directly working for Flybe, will lose their jobs when the airline closes the jet base at the end of the 2019 summer season.

A spokesman for Welsh Government said it was an operational matter for both Flybe and Cardiff Airport.

Flybe has apologised for the disruption and said: "Flybe would like to apologise to those customers inconvenienced as a result of the five (outward bound) flights cancelled last week at Cardiff Airport due to operational reasons and for those similarly cancelled this morning (July, 1) due to the knock-on effect of weekend disruption.

"The airline is doing everything it can to mitigate any possible future re-occurrence."

According to aviation data, Flybe did not cancel any flights over the weekend and all of its flights ran on time.

One industry insider has warned the situation will only get worse as more and more Flybe staff leave to find new jobs before the October deadline.

For those passengers left stranded, Flybe are offering them the option of being re-accommodated on alternative flights or applying for a full refund.

How to claim your expenses back on a delayed or cancelled flight

Spencer Birns, commercial director at the airport said he was "disappointed" passengers were being affected.

He said: "We’re disappointed passengers have been inconvenienced by the Flybe disruption and will continue to work with all of our airline partners to ensure safe and secure services for our customers. Flybe is communicating directly with those affected and is doing everything it can to prevent future issues.

"To reiterate Flybe has already confirmed, and is planning to maintain their operations at Cardiff beyond October, featuring eight key routes with a choice of up to 120 flights a week."

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