Fitbit services were down for quite some time this morning, and the company acknowledged a "major outage" that's currently listed as having "Functionality back to normal."
This comes following over 2,000 outage reports on Down Detector, and people claiming they are unable to access services on the app. Those reports have dropped precipitously, getting below 500, which is a clear indicator that the outage is over.
We covered the outage live to determine what went wrong and the steps taken to fix the problem.
Fitbit was down — live updates on the outage
That's a big spike
The amount of reports started to grow at 12pm BST (7am ET), and has only been growing since.
The company acknowledges a major outage.
Fitbit status page
Fitbit posted on its status page that "We're experiencing a major outage." At the moment, the company says an "Investigation in progress," so it's in the early phases.
Hopefully, that doesn't mean it'll take too long for it to be fixed so users can get their workouts going again.
A small drop, but still going
We've seen a small drop in reports on Down Detector, indicating that fewer users are jumping on the service to say they're having issues. It doesn't necessarily mean the outage is over, as Fitbit hasn't said anything about a fix coming just yet.
No progress on Fitbit's end
It's still showing as investigating on the status page, so we'll have to wait until the company has any news to report.
Users trying anything
Users on Down Detector are reporting having tried a bunch of troubleshooting steps before realizing that Fitbit as a whole is down.
When something that usually works isn't working, it's always a good idea to see whether there's an outage hitting it before wasting a bunch of time with other steps. When there is an outage, it's out of your control anyway, so all you can do is sit back and wait.
Mobile App and Web API
Fitbit's status pages list the outage as officially affecting its Mobile App and Web API, which are two of the service's more critical aspects. The syncing issue some users experienced early this morning appears to have been resolved; however, without the mobile app and API, many Fitbit functions remain unusable.
A big decline, still down officially
We've seen reports drop to the 900 range on Down Detector, which is a massive decrease from the 2,200 at which it peaked. However, on Fitbit's status page, it still indicates an outage in progress, so it's difficult to say whether Fitbit is being cautious with its reporting that things are fixed or if users are simply not reporting issues as frequently.
Either way, keep your browser pointed right here, as we'll bring you any new information as it emerges.
Fitbit in the UK seeing a similar pattern
The U.K., while experiencing a lower number of reports overall, is seeing a similar pattern to the U.S. It went up, stayed pretty steady and is now on the decline, as you can see from the image above.
Reddit users still having problems
Trouble Logging In from r/fitbit
Fitbit says it's back to normal
According to the Fitbit status page, the outage is now listed as "Functionality back to normal."
That, plus the massive drop in Fitbit reports on Down Detector, leads us to believe that this outage is wrapping up, letting Fitbit users get back to using their favorite fitness trackers without issue.
