Nottingham Forest are expected to provide details for season card holders and fans who have bought match tickets, in the near future.
The Championship is set to resume on June 20, after being suspended since March due to the coronavirus crisis, but there will be no supporters in attendance.
All games will take place behind closed doors as the league looks to conclude the 2019/20 campaign.
Each second tier side has nine matches remaining, with five of those home ones for the Reds.
Fans across the division had bought tickets for games they will now not be allowed to attend, while others have matches remaining on their season cards.
The Forest Supporters’ Trust say they have spoken to the club about the situation and provided feedback on possible options.
Writing on Twitter, they said: “We held a really positive discussion with @NFFC earlier - one of many where the various challenges of this situation have been discussed openly & with the club listening to the thoughts and views of the fanbase.
“Information on refunds & options around match tickets is imminent. A further set of options specifically for season ticket holders will follow. The club has listened to our feedback on the options & we're confident they will cover the needs of the varying circumstances that exist.
“We remain in ongoing conversations about how the challenges are dealt with. What is/isn't feasible may be impacted by things we just do not know at this stage - e.g. which league will we be in next season, how much (if any) of the CG can be opened up to fans and when.”
