More Australians are struggling to be heard about mobile phone connection problems, with complaints to the industry's ombudsman rising for the second quarter in a row.
Financial grievances about communication services also dominated the first three months of the year, with claims for losses and financial hardship arrangements soaring.
The Telecommunications Industry Ombudsman revealed details of the issues on Thursday in a report that also showed complaints about access to triple zero persisted, though at lower levels.
The report follows a regulatory debate over what telecommunications carriers can claim as 4G and 5G mobile access, and rules about coverage maps from the Australian Communications and Media Authority that will be introduced on June 30.
The ombudsman received more than 14,000 complaints about telecommunication services between January and March, representing a marginal increase from the end of 2025.
