In July 2016 my 91-year-old mother moved from Lincoln to Bexhill-on-Sea, East Sussex. We changed all her addresses for bank and credit cards etc, including her Argos card.
In December she ordered an iPad Pro and a couple of other items (totalling £775.98), but unfortunately didn’t realise until afterwards that her old address in Lincoln was the delivery address on the order. She contacted Argos immediately, but it said it couldn’t change the address as it was a “Fast Track” order. However, the package wasn’t delivered to her old address, even though Argos is saying it was. The signature was clearly not my mother’s as she was over 100 miles away. The new owners of the property have even written to me confirming they never took receipt of the package.
Argos is still refusing a refund on the basis that the package was delivered to the address on the order and is insisting my mother, now 92, has to pay for the goods. Is there anything more I can do? KD, Wakefield, West Yorkshire
We checked Argos’s terms and conditions and it is correct that the destination address cannot be changed once a Fast Track order has been placed.
However, there was sufficient time to cancel the order and place a new one with the correct address, and when we got in touch with Argos it said it was sorry that you were not offered this option when your mother got in contact. It has now arranged for a full refund.
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