A woman says her family's holiday to Pontins was ruined by people "smoking drugs" and “kids running wild until the early hours” at the holiday park.
Michelle Waddington, her partner, Ian and his children from Staffordshire visited the holiday camp in Southport for three nights from Friday, June 11, to Monday, June, 14.
She said she was also left disappointed when she claims a security guard "refused to do anything".
Michelle added that when she asked him what his job actually was she alleges he said: "a better job than yours because I don't have holidays at Pontins".
She told the Liverpool Echo it was supposed to be a well-earned break after both she and Ian had worked throughout lockdown.
Michelle said: "Drugs were freely being smoked everywhere you turned, kids were running wild until the early hours.
"Parents were p***ed up, no masks were being worn, bottles of spirits were being brought into the park and drank in the entertainment area on clear show.
"The door guard didn't have a badge and refused to deal with the weed. He said it wasn't his job. So I asked 'what is your job then?' to which he replied 'clearly a better job than you because I don't have my holidays in Pontins'.
"It was supposed to be a break away after both me and my partner both working though all the lockdown period and not having much family time.”
Upset by the situation, Michelle decided to make a complaint.
She said: "I put a complaint in at reception before we left but I haven't heard anything back yet."
Michelle says something needs to be done, as Southport is a "lovely place" which is being "let down by Pontins”.
It comes as just days ago a group of holidaymakers were 'removed' from Pontins in Southport after an ugly argument erupted.
Police were called to the altercation last week in which one member of the unruly group threatened to launch someone off a balcony.
One woman who did not want to be named said: “A lot of people's holidays were very nearly ruined by the disgusting behaviour of a few.”
Another guest praised Pontins staff for how they handled the difficult situation.
The Mirror has contacted Pontins owner Britannia for comment.
