It should have been a lovely, family getaway.
But a family who splashed out £8,500 on a dream trip to Mexico say it was anything but.
Mark and Sarah Stanway say they and their three children had their stay at a five-star Cancun hotel ruined by an "X-rated" stage show, bedbugs and a leaking ceiling.
They say that, instead of "family friendly" entertainment they were subjected to scantily-clad dancers in thongs and women "pole dancing".
Mr Stanway, 42, a carer, told Mirror Online: "Entertainment in the evenings was awful and at times X-rated.
"There were half-naked in thongs women pole dancing from the early evening through the night.
"People with kids kept getting up and walking away as it was very inappropriate."
He added: "The majority of the evenings were spent sat in the lobby. Our £8,500 holiday was saved by a deck of cards.”
The Stanways, from Hull, also say water dripped through the ceiling of the room they stayed in during the two-week vacation in August and September.
Mr Stanway said his children also suffered bites from bedbugs.
He said: "“The cleanliness was almost non-existent.
"The bedding was changed but the beds were dirty and the toilets and floors weren't cleaned the whole time we were there.”
The Stanways have complained to holiday firm Tui and instructed consumer law firm Bott and Co to investigate their claims.
David Bott, senior partner at Bott and Co said: “This family were tremendously let down by Tui.
"They were led to believe the hotel would be of a certain standard, inclusive of various activities and amenities that weren’t delivered.
"What was promised to be a luxurious and enjoyable family holiday, turned out to be substandard."
The resort has mostly positive reviews on TripAdvisor and Google.
What Tui said
A Tui spokesperson said: “We’re sorry to hear of the Stanway party’s experience in Mexico and understand this would have been disappointing.
“When the customers reported the issues to us we were on-hand in resort to offer a gesture of goodwill which was accepted.
“We have since been in touch directly to offer compensation and to express our apologies.
“Our hotels are closely monitored and reviewed in regard to customer service, safety and hygiene standards.”
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