A family have been forced to live in a caravan after staying in a house with a massive hole in their living room for nearly two years.
Alison Evans, 52, who lives in Trebanog, Porth in Wales, said they have to pump the water out every day to prevent the house from flooding.
She contacted the local council, Welsh Water and local builders to try and help establish what happened - but nobody can locate the source of the leak.
She told Wales Online : "It’s still exactly the same. We’re having a meeting on Monday with structural engineers because it’s blown right out of proportion.
"My PA is dealing with all for us as I'm not very good with all that's going on."
Alison had to cram the furniture into the dining room leaving with little room to move around.
The family now intend to live in a caravan outside until the hole is gone.
She said: "I have parked a caravan on the drive. We'll move into the caravan. They said they’d take about two months but I think it’ll be around three months.
"They were going to start last September so we’d be back for Christmas but that’s gone out of the window.
"The insurance is going to pay to have the house done but not for the drainage. The support has been quite good but it feels very slow."
Alison said the entire experience has been "horrific" with a good chance Christmas this year will be spent in the caravan.
"Last year we put the settee back in the room with the hole in so we could have the tree up," she said.
"I don't know where we'll put the presents."
She added: "It’s been draining more than anything because when someone comes we think it will resolved but then we don’t know any better.
"No one knows the answer that we want. We are hoping it will be sorted soon."
A spokesperson for Rhondda Cynon Taf Council said: "The council has provided help to the resident, by investigating the problem at the council’s expense.
"It concluded that groundwater is entering the property, exacerbated by a lack of suitable ground floor damp-proofing.
"The council has advised the resident on how best to proceed – to seek professional advice to protect her property from groundwater.
"As this is a privately-owned property, the council cannot help with any repairs. Where the property is insured, we believe the repair work is the responsibility of the insurance company.
"The council regrets that the resident has been unable to receive any help through this means. Also, it is not a viable option for the council to carry out any work to its local drainage system to divert groundwater away from the property.
"Introducing groundwater into the highway drains at this location would introduce debris and additional water into the highway system, and increase the risk of flooding elsewhere. Other drains in the area are privately owned."
Dwr Cymru was called to the property when the incident was first reported and fully investigated the problem, but it was found not to be linked to the company's system.
The company best advised Ms Evans on what next steps to take.
