Furious festival-goers say children were left in tears after their pricey trip to the Bear Grylls' much-hyped Gone Wild Festival left them feeling short-changed.
Many paid £500 for a family ticket to the three-day music and adventure weekend in Devon - and some are demanding their money back.
The event at Powderham Castle is set running between August 26-29 and is billed as the "ultimate family adventure" with kayaking, lessons in survival skills and live acts on offer.
But already complaints are stacking up after day one of the festival near Exeter.
Devon Live report visitors have also claimed that there is 'no Covid checks, camping fire risk, no hand washing facilities and no washing up for campers.'
The water taps have reportedly stopped working, while one guest claimed the toilets were "disgraceful". Another said no soft drinks were available.
The main anger was directed towards the lack of availability on a number of the attractions with many fully booked, and a "total lack of communication" from staff.
Fun-seeker Charlotte Trafford tweeted: ''Bear Grylls Gone Wild Festival - we paid approx £500 for our family ticket which included 80 activities. We arrived today at 3pm to be told there are NO ACTIVITIES available."
Tweeting the organisers, Nina Hollingsworth took to social media to fume: ''I am disgusted. My kids have been in tears as they have not been able to get any activities.
''Your toilet situation is disgraceful. The toilets are stinking, even children are standing and retching.
''No washing facilities- not being able to wash hands after trying to go to one of these disgusting toilets. Worst festival I have ever been to.''
That wasn't the only complaint levelled against the organisers - and some demanded their money back.
On the Gone Wild Festival Facebook page, one visitor Dianne Harris said children were in tears on day one.
"Arrived at 3pm to be told we should go straight to book the activities, yet on the way there we met people that were packing up and leaving because they couldn’t book anything at all and had been queuing for hours," the guest wrote.
"Crying kids everywhere. We’re staying for the music, but not very happy!! What a monumental c*ck up.
"Who should we be complaining to because the queue for the information desk was a joke!"
A spokesperson for Gone Wild Festival said: "Gone Wild is made up of over 80 activities, 17 of which are being run by a booking system on site for safety reasons.
"Due to extremely high demand for some activities we are sorry that some people may not be able to do all of their first choice activities but there are many many more to enjoy.
"All guests can explore the site and take part in any of the 60+ activities that don't require booking and are drop in only, including trapeze sessions, commando school, a South Pole Expedition relay and talks and workshops from over 15 famous adventurers and explorers, as well as watching our headline acts on the main stage.
"None of this requires a booking and there is more than enough to fill a weekend!
"The safety of visitors to Gone Wild festival is of utmost importance. Gone Wild Festival is being run in accordance with all COVID guidelines currently in place relevant to an event of this format and size."
