Netflix viewers are being urged to check their direct debit after some customers claim they have been unknowingly charged more by the streaming platform.
Financial savings expert Lynn Beattie, known as Mrs MummyPenny, warned that some of her followers reached out after noticing the charge.
Writing in the Mirror, the money-saving expert said: "Some of my followers say they were checking their Netflix accounts only to discover that they had been moved from cheaper basic and standard plans over to the premium plan.
"I shared this on my Facebook page and immediately got messages from followers upon checking that they had been unknowingly paying too much."
A Netflix user responded with: "Thank you so much I had no idea I have been paying £15.99 for months." Another added: "I managed to change it after I had paid it for months!"
"Just changed mine back," said another
Netflix said it would never update a customer's plan without their consent and are asking anyone affected to contact customer service.
"In order for a Netflix subscription plan change to happen, it must be confirmed by a person on the account", said a Netflix spokesperson.
The platform continued: "Netflix does not update a member's plan without their explicit approval.
"Any member who has experienced an unexpected charge should change their password and get in touch with Customer Service so they can investigate the issue further.
"To learn how you can keep your account secure, please visit the Netflix Help Centre."
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