I booked a flight through Expedia to Washington DC on Icelandair (via Reykjavik) on 14 January 2016. Despite only receiving one confirmation email and one ticket, soon after booking I noticed my credit card had been charged for the same amount – £745 – three times. Expedia has refunded me for one of these, but despite three promises to refund the second, I am yet to be paid. I’ve been waiting eight weeks, paying interest on my credit card, and have wasted at least 10 hours chasing them. I can’t waste any more time on this – I’m desperate.
CB, Brighton
Like you, we are at a loss to understand how this could even happen – and why Expedia has not swiftly resolved the overcharge. We have asked Expedia how this could possibly have occured and are yet to receive an adequate explanation.
The first thing you should have done is to contact your card provider to explain what happened, and they would have likely frozen the extra payments while the matter was resolved.
Happily, after we contacted Expedia – for which it thanked us, it has repaid your second £745. “After reviewing this case we understand CB received three confirmations for her booking due to a website error,” it confirmed. “We have worked on a refund for the erroneous charges and offered an additional gesture of goodwill for the inconvenience.”
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