My friend and I booked a return flight from Manchester to Newark through Expedia, and further flights to New Orleans, to celebrate my 60th birthday in March. On printing our boarding passes the day before we left we discovered that the arrival time of our flight back to Newark from New Orleans had been changed, which meant we wouldn’t make our connecting fight home.
I rang Expedia; it was a complete fiasco. I was put on hold for three hours, only to be told it would be cheaper to book another flight and cancel the original one. In the meantime, flights back to Newark jumped from $252 (£175) to $866 (£601).
On my return I was offered a £100 voucher towards my next holiday. Expedia said it had emailed me with the new flight time on 21 March, but a thorough search of my emails showed I never received it. I asked for the cost of the replacement flights but a promised email link where I could send receipts for my claim also never arrived. AC, Market Rasen
Expedia’s emails seem to have a habit of going astray. As you say, it should take some responsibility to ensure its emails are received, especially when flight times are changed. Oddly, Expedia said it sent you an email about the flight change on 21 February.
The good news is that you will get your money back. An Expedia spokesperson said: “It seems that there may have been some miscommunication here. As a gesture of goodwill, Expedia has agreed to process a full refund for the cost of the new flight.”
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