This CCTV footage captures the moment a furious customer demanded an Easter egg refund after forgetting to collect their order.
Jayne Harrison was on the till at Little Blonde Bakes, in Bury, Greater Manchester, when the woman phoned to call for her money back on April 13.
The angry customer arrived to the shop after Jayne said she wouldn't continue to tolerate her rudeness by phone but would speak to her in person at the shop on Sunnybank Road.
But, after being asked to leave the premises, the woman charged at the counter, causing hundreds of pounds worth of damage while cakes on display had to be thrown out, reports the Manchester Evening News.
Jayne, 60, said: "It was awful. I just can't understand people that expect their money back because they don't remember to turn up.
"It's not my responsibility to remind people to turn up, we can't ring everybody to remind them. We would have to employ someone else to do that job and then everything would go up in price.
"I think if you order Easter eggs for your children, you don't forget that. It was just horrendous, it was horrible, and we have so many lovely customers - I've never come across something like this before."
The customer had previously called to put in an order for six cheesecake-filled Easter eggs to pick up on Saturday, April 8, but forgot to pick it up, Jayne said.
She told Jayne she had tried to call later on Saturday, but the shop had closed after a busy day of customers picking up their Easter orders.
Little Blonde Bakes reopened on Tuesday, but the customer first called for a refund yesterday, and Jayne says the woman was 'rude' on the phone. She said: "I said 'you can't get a refund for that'.
"She said we had sold them on, but we hadn't. They were cheesecake-filled, they would be no good to anybody now, they've gone off. She asked to speak to the manager and I said 'I own the place, so you will come back my way'."
Having already warned she would end the call with the customer becoming more irate, Jayne put the phone down, only to get another call 10 minutes later. Jayne said: "She was saying 'I want my money back, I can't afford to lose £47, I had to to go to Slattery's to buy some more."
Jayne says the customer continued to be rude on the phone, so she told her she invited her to the shop to speak face-to-face. But Jayne says the discussions in-store weren't productive either, as the customer was adamant the Easter eggs would still be fresh, even though they had cream cheese inside.
"I said she'd be poorly if she ate it," said Jayne. "She was just going on and on.
"She was saying we need to give her a voucher, we need to do this, we need to do that. I said 'please, I would just like you to leave my shop'."
The customer headed for the door, but instead of walking through it, she turned around and barged into the shop counter. Cakes and cookie dough flew onto the floor behind the till, while Jayne was left with a sore back after the counter was pushed in her direction.
Jayne, who launched the business with daughter Francesca at home in 2016 before opening their shop four years ago, added: "If she had come in with a nice attitude and just been genuine, I would have given her something. But with her horrible attitude, not letting me get a word in edgeways, it was just evil - so disrespectful."
The incident has been reported to Greater Manchester Police who have been approached by the Mirror for a comment.
