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Liverpool Echo
Liverpool Echo
World
Gemma Jones

Etiquette expert shares 'correct' way to act in work including staying later

An etiquette expert has revealed the correct behaviour for the workplace.

Jackie Vernon-Thompson, 52, set up her business, From the Inside-Out School of Etiquette, 11 years ago. Since then she has offered advice on ways to act 'properly' in work including being early, dressing well, not using 'Mrs or Miss' and staying away from gossip.

She also said workers should always do more than they are expected to do - and not leave work as soon as allowed. As well as leaving later, Jackie said dressing smartly and arriving early for work are key. She suggested that you should aim to be at work at least 15 minutes before you start.

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When in the workplace, Jackie said that "respect is always a must" as well as integrity, morals and patience and that combined, they create a "healthy" work environment. She said: "Understand the hierarchy and respect the levels.

"Make sure you know how to address people accordingly - if you're talking with the CEO, don't address by first name basis unless requested. If that request has not been made, use Mr or Ms instead.

"In the workplace we never address a lady by Mrs or Miss because it is nobody's business whether she's married or not. It's inappropriate in the workplace.

"That's the most professional way, unless the culture in the workplace is to address everyone by their first name. Stay away from gossip and other people's belongings in the workplace. Always pay attention to the culture of the workplace and follow suit."

She added: "Never think that your appearance is not noticed. Appearance from head to toe communicates something - verbally and non-verbally.

"I tell my students when you're dressing in the morning that the mirror is your best friend. If what you have on is not right for society, then change."

As well as appearance, Jackie says people should "strive" to do more when in the workplace. She said: "Arrive prior to work starting. If you start at nine, be there at 8.45. If work ends at five don't be in such a rush to leave.

''Make sure your project is completed or it's at a point that you can leave it for the next day. When you're in the workplace you should strive to do more than you're expected to do. When you're demonstrating proper etiquette, it's about being extraordinary, not just normal."

Keeping away from your phone and personal communications is also a must, according to Jackie. She said: "Stay away from your mobile phone. Personal communication should not interrupt your business communications and operations. Stay off of social media and do what you're supposed to do."

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