Estate agents and the net

I'm house hunting, as anyone who read my weekly comment on Guardian Unlimited today would have realised. Clearly, the whole issue of estate agents on the net is a sore point for lots of people - I've had a big response since the story was posted this morning. Everyone agrees there's a problem (haven't heard from any estate agents themselves, yet), although there's been some praise for Foxtons' website. But of the three emails praising Foxtons' website, two have expressed reservations about the agent's other qualities, suggesting their prices are high. It seems, just like houses themselves, there's always a "but...".