Egypt’s government has taken a number of measures to enhance services provided to citizens in an attempt to improve the country’s image.
It started by setting up a camera surveillance system at the Ministry of Justice’s documentation offices.
The Ministry of Interior also began offering services to provide official certificates in large malls in eastern Cairo.
These come in line with a plan put by the government to facilitate transactions and link them within an e-system in all Egyptian governorates.
The Ministry of Justice reported on Wednesday that Minister Omar Marwan had visited the developed documentation office for Nasr City area in Cairo.
He met with some citizens and heard their assessment on the performance of the staff. Some praised the office's documentation work, while others criticized the inefficiency of the automated system.
According to the ministry’s statement, Marwan requested the employees to “start meeting the citizens’ demands immediately and manually ... in order to ensure the speedy completion of transactions."
The ministry has also chosen one of the documentation offices in Cairo to start testing the internal monitoring system with surveillance cameras.
In this context, the Interior Ministry opened a new branch of the civil status sector inside a commercial center “to extract documents and birth and death certificates through modern equipment that have been activated in some areas, including Cairo Airport.”
The government plans to transfer its various ministries and employees to the new capital by mid-2020, while taking swift measures on digital transformation and automated government services.
