An Edinburgh mum says passengers were forced to sit on the floor of a tightly-packed Scotrail train.
Laura says she felt 'unsafe' after travelling with her 13-year-old daughter to visit her partner in Cupar.
Speaking to Edinburgh Live, Laura, who is 39-years-old, said: "I regularly travel on the Edinburgh to Cupar route using Scotrail to visit my boyfriend.
"Their service over the past few months has gotten worse and worse. I understand the Covid pandemic has made things harder for everyone, but Scotrail continue to cancel trains and leave services, like todays 16.08 from Cupar to Edinburgh, highly unsafe.
"There was people packed in like sardines and no staff available to monitor this situation.
"There was no social distancing and I was separated from my 13 year old child who was left standing next to strangers.
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"If they cannot run safer services then they shouldn't run them at all.
"I and my daughter felt highly unsafe and uncomfortable. I will not travel on Scotrail again."
In the photo sent in by the Edinburgh mum, people can be seen sitting on the floors between carriages due to the lack of seating, and masks pulled down below noses as people wait for their stops.
Phil Campbell, ScotRail Head of Customer Operations, said: “We ask that everyone who travels on Scotland’s Railway wears a face covering, unless exempt. That includes in stations and on trains.
“Of course, some customers will be medically exempt, and disabilities and impairments are not always visible to others, so they can choose to carry a card to explain why they are not wearing a face covering.
“However, we encourage our customers to take personal responsibility about using a face covering, be respectful of their fellow passengers, and wear one to protect everyone.”
British Transport Police Assistant Chief Constable Sean O’Callaghan, said: “As has been the case throughout the pandemic, officers will continue with the ‘4Es’ approach of engage, explain, encourage and, as a last resort, enforce any Coronavirus legal requirements.
“We are confident that those using the railway will continue to act responsibly and play their part in protecting each other by complying with the requirement to wear face coverings not only on trains but also in stations, unless they are exempt.
“Our officers will continue to be out across the rail network supporting rail colleagues, engaging with passengers, and encouraging people to wear face coverings.”
