My husband started the process of switching energy supplies to Ecotricity, but held off until we were free from our First Utility contract. Ecotricity emailed to say that if he continued with the switch he would receive a £50 John Lewis voucher. I completed the process when we were free of First Utility (I have a different email to my husband). When our first bill came in, at twice what we had been paying before, I asked about the voucher.
I was told a “donation of £50 on your behalf was made to the Green party”. I’d rather have the voucher. SK, by email
Ecotricity blamed the mix-up on the fact you used two different email addresses, so it treated your switch as a new one. To say sorry, it is sending you the voucher. Ecotricity is pricey, but its green credentials are unsurpassed. Tonik is a cheaper green supplier.
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