A chicken fan has hit at KFC over a Eat Out to Help Out 'loophole' which left her paying full price.
The KFC customer, from Kent, visited her local branch but was left livid on Monday, August 3, the same day the scheme came into effect.
Kent Live reports she said: “I was looking at the Government website the day before to see all the local places that were participating, and I wrote a list of where we could visit to make use of the scheme and to support the businesses.
"We walked in and noticed the self-service machines were all switched off.
"Everyone was told to pay at the till, whereas last week use of the self-service machines was being encouraged."
A manager told the customer they had received an email that morning explaining they will not be offering the scheme, with machines which were pre-programmed to apply the discount were switched off.
The customer raged: "The signs have been up to say they were going to participate, everything said that they were.
"There was nothing inside to say that they would no longer apply the scheme until after you pay and realise.
"We spoke to other customers inside who were also expecting the scheme to be applied, and I saw lots of comments on Twitter also saying the same thing."
A KFC spokesman said: “We’re offering guests 50% discount across the board, up to £10 per person with no minimum spend.
"As per the Government intentions for the scheme, it’s available on food ordered to eat in on Monday, Tuesday and Wednesdays throughout August.
"We currently have 580 restaurants participating, which you can find on our website.
"For those worrying they’ll miss out, we’re also adding even more over the next couple of days to bring this up to around 700 of our restaurants."
