easyJet has a new luggage policy in place and it is reportedly confusing passengers up and down the UK.
The most recent case involved a passenger at Edinburgh Airport that claimed to have been caught out by the new cabin bag rule.
He said that staff at the airport had to charge him an additional £24 as two-inch wheels on his bag meant that he fell foul of the required dimensions to store his bag inside the cabin.
It is the first time that the passenger, who has asked not to be named, has ever had a problem in boarding with the bag.
easyJet introduced a new policy on cabin bags in February this year in a bid to reduce queuing times and ensure that customers are guaranteed a spot to store their luggage in the overhead locker.
The new rule means that passengers will be allowed to bring one free bag onboard, but it must fit under the seat in front and should be no larger than 45x36x20cm (including any handles or wheels).
Previously customers were allowed to bring a larger bag with maximum dimensions of 56x45x25cm on board, which could be stored in the overhead locker.
Scots holidaymakers now have to upgrade to an Up Front or extra legroom seat in order to take the larger size on the plane.
The price of upgrading to both of these services range in price starting from £7.99.
Upgraded customers will also be able to take an additional underseat cabin bag, which EasyJet says should be large enough for passengers to “bring all the essentials for their journey”.
There is no change for EasyJet Plus cardholders and FLEXI fare customers who will continue to have an additional large cabin bag included in their booking.
When announcing the change in December last year, Robert Carey, Chief Commercial and Customer Officer for easyJet, said: “Punctuality is important to our customers and we know that if they have their bags placed into the hold at the gate due to the limited space onboard this can cause flight delays, and it can be frustrating for them too. Our new policy will improve boarding and punctuality for everyone, as well as give our customers certainty of what they will have with them onboard.
“For families, we’ll continue to provide a number of options to allow them to bring additional items free of charge, helping keep travel easy and affordable for families when they fly with us.”
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