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Daily Mirror
Daily Mirror
National
Bethan Sexton

EasyJet passenger's horror burns after 'crew member spilled scalding noodles on her'

An easyJet passenger claims she was left with horrendous burns after a crew member spilled scalding noodles on her.

Debby Rogers was returning to her Chippenham home in Norfolk from a holiday in Tenerife last month when she said an air stewardess lost her grip of the noodle.

She claims the hot snack burnt through two layers of clothing - including a chunky cardigan - and left her with blistered skin.

Debby posted a photo online with the caption: "Would love someone to reply to my correspondence with you via website form about this burn I received on 19-2-20 when returning from Tenerife.

Burns to Debby's arms which she says werw caused when the stewardess lost grip of a pot of noodles (Debby Rogers)

"It was caused by the boiling hot water in a pot noodle that a cabin crew member lose her grip of.

"This is through a chunky cardigan, which was ruined, and a short sleeved blouse.

"An incident /accident form along with a this photo was taken/completed by cabin crew while on the flight.

"Not at all happy with lack of response and customer care service."

Debby's post sparked concern from friends.

Tanya Dagger wrote: "Omg Deb this is terrible and shocking that they haven't replied."

Debby said easyJet had not responded to her complaint (Debby Rogers)

And another user wrote: "Absolute disgrace."

EasyJet's customer service team responded saying coronavirus had delayed their reponse.

They wrote: "I'm so sorry to hear about this happening to you Debby.

"It can take up to 28 days for a response to your website form.

"Time taken to get back can be a bit longer due to the ongoing coronovirus. Someone will be in touch with you."

Easyjet's online menu includes a Mr Lee's Chicken Laksa Noodle for £3 which is described as "fragrant chicken curry rice noodles with coconut, cauliflower, green beans and turmeric."

EasyJet said in a statement: "Our cabin crew immediately administered first aid and did everything they could to help Ms Rogers onboard. 

"The safety of our passengers is always our highest priority and we take reports of any injuries seriously. We filed a safety report and will be in contact with Ms Rogers."

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